Kincare enables all those who are attending to the needs of a care recipient to see what needs to be done, and share the tasks easily and quickly among the group. Caregiving simplified.
The Fuster Family
Every family has experienced it: A family member, friend or neighbor needs regular, ongoing help, whether it is because of failing health or other complications, and everybody is happy to assist. But coordination is tough, as is scheduling, keeping centralized notes and all being on the same page. That is where Kincare comes in.
First steps were a branding and identity package that hit on Kincare’s message or simplicity, caregiving, and love.
Each member of the team contributed to a set of one-page user stories representing use cases of the app we were going to build. The idea was to think of as many as possible: some care recipients may be young, some elderly, different genders, varying levels of self-capability, varying reasons for care, different types of caregivers: professional, related, friends or neighbors. We gave them names and faces to help humanize them. We then used these user stories to help identify rules for the app. “We can’t do that unless we provide this alternative for Marilyn” or “Why don’t we make that more general so it still means something to Antoine, too”. This helped us build an app that could cover many different types of care.
Once we had a good idea of what the app should do, we generated user scenarios and flows. Scenarios helped us map out how users related to one another in the app and what they should be able to do and see. In user flows, we laid out the step by step process of how a user would accomplish a task, iterating over time to make tasks as simple yet secure as possible.
Data Schema & HIPAA
Now that we knew how the app should perform tasks, our dev team planned out the data schema for how to store the information that was collected. Because we were handling private medical information, we had to also plan our server structure to ensure secure HIPAA Compliance. We separated data from user interfaces and encrypted information sent securely over an SSL connection.
Design and Development
We worked on several iterations of wireframes, designs, and rounds of app development. We wanted to leverage iOS features such as accessing contacts to add people to your Kincare network, utilizing long-press and hard-press for management of tasks, touch ID, photo uploads for instructional use as well as profiles, autocomplete features to save the user typing time, event management – including repeating events, as well as a printable history of the caregiving events, prescriptions, appointments, doctors etc.
Built as a native iOS app with a complementary web app, the Kincare system allows the primary caregiver to set up circles of care, with different roles, responsibilities and tasks assigned to each participant. Users can log medication used, add photos or other notes, and ensure that their loved one is getting the best possible attention and care from people they know, at home.